Curriculum Vitae

Senior UX Designer, Principal Designer JUN 2025 - PRESENT

Redesigned the Revyse Vendor Intelligence app for consistency, accessibility, and defined components and tokens. Launched an entirely new Marketing website and visual language with a new secondary logomark.
Designed and delivered a fully documented design system that integrates with AI agents for flexible tooling and consistent design tokens from concept to production. Pushed my own code to enable a 90% reduction in AI drift.
0-to-1 design of an entirely new vertical offering in the DDQ / IT Risk assessment space.

Led a team of designers through ideation, research, and experimentation to design an engaging sign-up and conversational onboarding process for ShipStation, achieving an 85% increase in sign-up conversions.
Designed and released Stamps.com mobile app, utilizing iterative design process and continuous deployment, resulting in a 4+ star rating in app stores.
Collaborated on major strategic initiatives, including a scalable design system for Auctane's SaaS product portfolio, enhancing design consistency and development efficiency by 50%.

Coordinated a design system aligned to meet customer needs, boosting CSAT by 48% by integrating enterprise products into a shared design language.
Developed and managed team design tools, optimizing workflows and achieving significant savings of over $10,000 through cost analysis and capability testing.
Enhanced client and shopper journeys by driving awareness of inclusive design principles and accessibility guidelines, and training in service design.

Led the transformation of AmazonLocal merchant tools into a comprehensive platform for reporting, order processing, and various services, increasing merchant efficiency by 56%.
Launched Amazon Restaurants mobile merchant tools, ideating fast-paced user flows, conducting field research, and usability testing to find innovative solutions for SMB food service businesses.
Conducted usability studies, qualitative and quantitative research, and prototyping, developing internal tools to solve complex problems with coordination and collaboration.

Implemented reusable component practices to accelerate work, improving outcomes for all client experiences and increasing development efficiency by 30%.
Launched white-label projects with the San Francisco Chronicle and a joint-venture with the Washington Post for home service providers, enhancing brand visibility and market reach.